Privacy

Privacy Policy

As a result of the European regulation No. 2016/679 of 27 April 2016, or General Data Protection Regulation (GDPR), the privacy policy has been updated as of 25th May 2018. 

Who we are

Normandy Gite Holidays is owned and managed by Chris Robinson, 3 La Goubinière, 50450 Lengronne, France. Our website address is: http://www.normandygiteholidays.com. Email info@normandygiteholidays.com

What personal data we collect and why we collect it

  • If you make an enquiry about staying at Normandy Gite Holidays, your name and email address will be collected for the purpose of responding to your enquiry. 
  • If you make an accommodation booking, additional data collected will include, but not be limited to, your postal address, phone number(s) and the names of other people in your group. 
  • During your stay you will be required to complete a Fiche d’Identité as required by French law. This applies to adults who are 15 or over and not resident in France. For those under 15, details should be added to an adult’s form. Additional data includes your date and place of birth, nationality and passport number. Please see ‘Who we share your information with’ for further information.
  • Following your stay you may be required to give banking details (for the return of a security/damages deposit) and will be invited to leave a review. You will also be asked if you would like to stay in touch for future news, deals and offers at Normandy Gite Holidays. Consent will be sought for this and you will not automatically be added to our newsletter mailing list.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

The WordPress website uses a contact form plugin. Personal data captured is your name and email address. The information submitted is not used for marketing purposes.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

The website uses third party cookies for analytics purposes only. This is provided by MonsterInsights and is GDPR compliant.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

By default, WordPress does not collect any analytics data. The website uses a WordPress plugin (MonsterInsights) that provides analytics services. 

Who we share your data with

By default WordPress does not share any personal data with anyone.

For guests who are not French residents, a Fiche d’Identité is required for each guest. These paper forms will be held for six months and information will only be given to the Gendarmes (police) if requested.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

For taxation and fiscal purposes, French law states that customer data relating to a booking reservation must be retained for five years if on paper or ten years if it is electronic.

The Fiche d’Identité data is kept for six months.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

If you have any privacy-specific concerns, please contact Chris Robinson at info@normandygiteholidays.com. 

Additional information

If you book accommodation via an Online Travel Agent (OTA) or listing site, we will request the minimum personal data to process your request and booking. Listing sites and OTAs are also required to be GDPR compliant.

How we protect your data

Personal data is stored on devices that are password protected. Staff training in data protection has also been undertaken.

What third parties we receive data from

Personal data from third parties (e.g. OTAs) is not transferred to the Normandy Gite Holidays website. Data is transferred by email and will only be used for the purpose of responding to any enquiry of processing a booking.

Marketing

We use MailChimp (an email marketing service) to send news, offers and deals about Normandy Gite Holidays if you have agreed to receive information from us. Newsletters will be sent no more than once a quarter. Consent will have been sought and your email address will not automatically be added to our MailChimp mailing list. MailChimp are GDPR compliant.

If you follow us on social media (Facebook, for example), contact will only be via those platforms. Social media platforms used by Normandy Gite Holidays are GDPR compliant.